#1 2008-08-09 06:17:41

souly72
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(4) Can't start SUPER

Hello everybody,
I know that there are other topics like that but they seem to be almost dead.

So as many of you I have the same problem : when I launch SUPER C, it appears in windows task a few second and then nothing...

When I first instal it (in april maybe) on my vista labtop I had the bluescreen (at the last step of the installation when it's ask if we want to launch SUPER C) and then no way to launch it, so I though it was not yet ready for vista and I decided to wait a few months.

And now, it's still the same problem, and I have tried manything, I don't have any antivirus firewall or whatever (I disable all windows firewall defender...) Maybe I had norton internet security for the first install but now I have removed it.

I thought of something (maybe it's stupid) but as for the first instal it has big error (the bluescreen), could vista block the access to super.exe to prevent from another bluescreen?

A last thing, that looks strange for me, when I execute the install as an admin, I had a message at the end to restart my computer but It's the first and the last time I had it ...

Does anyone find a trick ??

sorry if my english is sometimes bad but I'm french.

I hope it will be solved soon cause it's a great  tool.

Regards

Some informations to get help :
My labtop : toshiba satellite p200-1cb with vista sp1, intel core2 duo t7300 @2Ghz, Ram 2Go, HD free space on C: over 30Go.

My default.spf file :

[Encoder]
Format=4
VidCodec=11
AudCodec=6
Encoder=1
VidBitr=24
AudBitr=4
VidScaleSize=5
MoreScaleSize=0
CustVWid=320
CustVHght=240
Cust1VWid=368
Cust1VHght=208
Cust2VWid=416
Cust2VHght=176
VidAspect=2
VidFPS=9
MoreFPS=0
Custfps=8
Cust1fps=16
Cust2fps=20
AudSample=3
AudChanl=1
VidDisable=0
AudDisable=0
VidCopy=0
AudCopy=0
Vidhq=1
Vidtq=0
Vidfasp=0
AudioSampleReference=1
AutoAudience=0
Target=0
TStarget=0
Theme=5
OutPutFolder=C:\
SourceFolder=C:\
DSlogo=0
DSlogoMessg=*eRightSoft*
DSlogoFont=Vivaldi
DSlogoSize=28
DSlogoColor=10354879
DSlogoHlColor=16240383
DSlogoPos=4
DSJoinMux=1
DSMotion=-1
DSsmUD=6
DSfmUD=69
DSFH=0
DSFV=0
DSRevrs=0
DSTurning=-1
DSinvY=0
DSinvU=0
DSinvV=0
DSBW=0
DSFI=0
DSFO=0
DSFIsec=4
DSFOsec=03
DSInf=0
VidDeinterlace=0
BF=0
H264Stream=0
BFrames=2
EncodeDuration=0
ClosedGOP=0
GOPAuto=0
ManualGOP=15
AdjustVolume=1
EncodeVolume=5
SnapShotAt=11
VideoOffsetSec=2
EncDurationFor=10
CropTop=32
CropRight=0
CropButtom=32
CropLeft=0
PadColor=5127495
PadTop=32
PadRight=0
PadButtom=32
PadLeft=0
H264profile=0
H264level=1
FLVTag=
[RealProducer]
Path=C:\PROGRA~1\
Audience=0
EncodeProfile=1321
[GeneralOptions]
ShowHints=0
ShowWarnings=0
ShowCreditScreen=1
AlwaysOnTop=1
AnalyzeON=0
AviSynthON=0
PSPcnt=0
VOBcnt=10
SameSrcFolder=0
UnderScoreON=0
SameDateTimeON=0
LowerCaseON=0
[Player]
Brightness=0
Contrast=9
Hue=10
Saturation=11
FullScreen=1
Aspect43=0
Aspect169=0
Tiles=0
PlaySlow=0
PlayFast=0
Deinterlace=0
Flip=0
Mirror=0
TurnRight=0
TurnLeft=0
ShowLog=0

Last edited by souly72 (2008-08-09 10:45:11)

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#2 2008-08-11 07:00:26

jatt4964
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Re: (4) Can't start SUPER

this is what you do, go to computer. then local c/program files/erightsoft/Super

find the exe file for super, and right click, and check the box that says open as adminstrator or soemthing, then try

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#3 2008-08-11 07:45:35

souly72
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Re: (4) Can't start SUPER

Thanks for helping but  I can't check the box that says "open as administrator" because I think my account is already set to administrator (not as a standard user).
And if I click right and click on execute as an admin, Super doesn't start anyway.

I've understood why it asks me if I want to restart sometime, it's because sometime it couldn't overwrite some files used by windows in system32 directory.

I try to change my account to standard user but I can't. I'll try to create a new standard one and install Super on it.

It's still the same problem if I install Super on a standard user account, I don't know what to do anymore.

Last edited by souly72 (2008-08-11 08:13:30)

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#4 2008-08-12 05:35:18

jatt4964
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Re: (4) Can't start SUPER

for me, i set it to excute as adminstrator, and it works, try setting to excuite as admin,a nd restart ur compouter and try

im using vista home premium SP1

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#5 2008-08-13 14:52:24

souly72
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Re: (4) Can't start SUPER

I understand what you do, but it's doesn't have any effect for me, we should have the same problem or it's just by chance that's it's now working on your computer with this option. Did you have a bluescreen when you first instal Super on vista ?

I have also vista home (family in france) premium SP1 (don't know if it's the same name in english but I think so)

And as my account is already set as administrator I don't have such problem to execute  as an admin.

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#6 2008-08-14 07:17:08

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Re: (4) Can't start SUPER

i did n ot get any blue screen, u just get the UAC message that says do u want to allow this program to run, and it works fine

try reinstalling or soemthing

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#7 2008-08-14 07:22:43

souly72
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Re: (4) Can't start SUPER

Reinstall super ? I've already done this about 1000 times.
And no way to reinstal vista, too long for me.

And now if you remove the option "run as an admin", does it start or not ?

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#8 2008-08-15 06:59:22

jatt4964
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Re: (4) Can't start SUPER

yee it styll runs, try running it by going to program files, erightsoft/super

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#9 2008-08-15 14:00:02

souly72
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Re: (4) Can't start SUPER

You mean that vista is not able to handle desktop shortcut correctly ? :')
Anyway I've tried it, desperate as I am, and it doesn't work of course.

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#10 2008-08-18 12:40:37

sylvie
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Re: (4) Can't start SUPER

During the launch of the program, there is a script (log.bat) that is executed. (in temp folder with  x264.exe).
Perharps a security software on your computer doesn't allow the script and is blocking Super ?

Last edited by sylvie (2008-08-18 12:40:58)

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#11 2008-08-20 09:00:55

souly72
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Re: (4) Can't start SUPER

Hello,

I didn't find any file named log.bat on my computer and in my different temp folger ( C:\Windows, C:\Windows\Temp, C:\Users\Alexandre\AppData\Local\Temp).
Maybe I can't see it if it appears only a few second I don't know.


in C:\Windows I have 3 files : meta4.exe, MOTA113 and x2.64.exe which are automaticaly created when I launch Super (if I delete then before).

I don't have any security software installed on my computer, maybe windows could block it but I don't know how.

Thank you for helping jatt4964 and sylvie, if you have any other ideas do not hesitate.

Last edited by souly72 (2008-08-20 09:01:31)

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#12 2008-09-02 08:04:39

gilknut
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Re: (4) Can't start SUPER

I have the exact same problem on my Vista 32. I've tried all the tricks suggested, all permissons as administrator and reinstalled probably 20 times, disabled all security software -- Super installs without any kind of error message, but simply won't run.

Getting very frustrated, it used to be such a great program... *sigh*

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#13 2008-09-02 11:36:30

96crypt_mod
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Re: (4) Can't start SUPER

freshly installed this morning on legally purchased/licensed Vista SP1

http://www.erightsoft.com/snaps/images/super-container.gif

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#14 2008-09-03 12:05:19

96crypt_mod
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Re: (4) Can't start SUPER

any user unable to start SUPER(C) v2008.build.33 on any OS (XP, Vista etc..)

-download this file
-save it in the same folder where SUPER(C) v2008.build.33 is installed
-run it
-copy and paste the result in here for our evaluation.

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#15 2008-09-04 12:05:22

souly72
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Re: (4) Can't start SUPER

Hello,
I've just downloaded and instaled the last version of SUPER and it's still the same problem.

Here is the result from SD.exe :

>>--- 018H ---
>>--- 021H ---
>>--- 023H ---


Download SUPER © ONLY from
the official website to avoid errors.

Select all, copy and paste
on the forum board.
Your are using an Intranet
LAN IP  192.168.0.69
A very long delay may
occur before SUPER © starts

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#16 2008-09-05 04:09:01

zlata
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Re: (4) Can't start SUPER

>>--- 018W ---
>>--- 019W ---
>>--- 020W ---
>>--- 021W ---
>>--- 022W ---
>>--- 023W ---
>>--- 024W ---

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#17 2008-09-05 09:06:29

schezar
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Re: (4) Can't start SUPER

I initially wrote in to empathise with the problem by souly72, but found another forum thread with similar issue and tried following this guy's advise:

jatt4964 wrote:

found a solution to this, go to program files, and find the super exe file, once u find it go to properties, and then compability, and check da box that says ru as windows adminstrator

It worked for me. I just successfully converted a vob file into an avi file. Thanks to jatt4964 for the tip, and Super's FAQ guide.

I'm not software savvy at all, so the coherent steps helped. Cheers!

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#18 2008-09-05 11:38:57

96crypt_mod
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Re: (4) Can't start SUPER

zlata wrote:

>>--- 018W ---
>>--- 019W ---
>>--- 020W ---
>>--- 021W ---
>>--- 022W ---
>>--- 023W ---
>>--- 024W ---

this means that either you do not have admin credentials on your PC, as outlined in
here http://www.erightsoft.com/faqt.html#Q022 or on our webpage where you have downloaded SUPER(C)

or, if you have admin credentials, you have absolutely no write access to your
Windows folder and all its subdirs, in other words you cannot copy any file to the Windows folder. 

Fix this issue and SUPER(C) will run as a charm like it does on million of PCs..

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#19 2008-09-05 11:46:39

96crypt_mod
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Re: (4) Can't start SUPER

souly72 wrote:

>>--- 018H ---
>>--- 021H ---
>>--- 023H ---

You have 3 dll files with a wrong SHA-512 HASH.
it means when you installed SUPER(C), the installer couldn't overwrite older versions
of those files to write the new ones.
Although they look the same and have the same size, they are totally different.
SUPER(C) detects this issue and refuses to run.

Try to turn off your PC (completely off)
Start it back.
uninstall SUPER(C)
Turn off PC
Start it back
re-install SUPER(C)

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#20 2008-09-07 09:28:03

souly72
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Re: (4) Can't start SUPER

Hello 96crypt_mod, I've followed your advice to uninstall and to reinstall (even in safe mode) but I have always the same result with SD and SUPER doesn't start.

Could I have the name of the 3 dll files which create this problem ? (or a list of the dll used by super ?)

Thanks for your help.

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#21 2008-09-23 14:12:55

qwertychap
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Re: (4) Can't start SUPER

Also been pulling my hair out over this one, Installed using 'run Admin' no joy, even used the 'logon as Administrator' account, to ensure I had full rights. No Joy.
Installed/uninstalled, many times,
done the uninstall reboot/reinstall solution no joy
Even tried the previous two releases of Super, no joy. Even though they used to work.
I have found however if I boot in safe mode, Super will run !
So I can only assume its another service/patch/driver stopping it loading, but killing every non critical windows process still wouldn't allow it to run.
So is it possible this is a Vista patch bug?.



Boot in safe mode

>>--- 006H ---
>>--- 025W ---


Download SUPER © ONLY from
the official website to avoid errors.

Select all, copy and paste
on the forum board.


It works !




Boot normally.......


Exception EOleSysError in module SUPER.exe at 00075745.
No such interface supported.


>>--- 006H ---
>>--- 025W ---


Download SUPER © ONLY from
the official website to avoid errors.

Select all, copy and paste
on the forum board.
Your are using an Intranet
LAN IP  XXX.XXX.X.XXX
A very long delay may
occur before SUPER © starts

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#22 2008-09-24 05:40:55

qwertychap
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Re: (4) Can't start SUPER

Just to add,

Downloaded the install files again via Explorer rather than firefox, and running the check shows all files now correctly installed, 

ALL needed files to run SUPER ©
are correctly installed on this PC
if SUPER © is still not starting,
verify that your Anti-Vir is
not blocking it.
Your are using an Intranet
LAN IP  192.168.1.100
A very long delay may
occur before SUPER © starts


However, it still fails to run with the same warning,

Exception EOleSysError in module SUPER.exe at 00075745.
No such interface supported.

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#23 2008-09-24 05:57:02

qwertychap
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Re: (4) Can't start SUPER

Resolved the problem by the not ideal solution of removing my anti-virus protection (AVG).

It seems the two do not like to co-exist...........

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#24 2008-09-27 02:54:18

ruepel
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Re: (4) Can't start SUPER

Hi

>>--- 018H ---
>>--- 019H ---
>>--- 020H ---
>>--- 021H ---
>>--- 022H ---
>>--- 024H ---


Download SUPER © ONLY from
the official website to avoid errors.

Select all, copy and paste
on the forum board.
Your are using an Intranet
LAN IP  192.168.100.103
A very long delay may
occur before SUPER © starts

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#25 2008-09-27 14:13:46

96crypt_mod
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Re: (4) Can't start SUPER

>>--- 018H ---
>>--- 019H ---
>>--- 020H ---
>>--- 021H ---
>>--- 022H ---
>>--- 024H ---

are series of failed tests of random write access to your disk.

you don't seem to have full admin credentials, in fact you have absolutely no write
access to your Windows folder and all its subdirs, in other words you cannot copy any
file to the Windows folder. 

you need to fix this issue in order to use SUPER(C)

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